Privacy
This policy explains how Sociedad Tecnológica Vitaplay SpA collects, uses, stores and protects personal information associated with its applications, websites and digital services, with a focus on minimization, transparency and user control.
VitaPlay Tech is a Chilean digital product studio operated by Sociedad Tecnológica Vitaplay SpA. We create mobile apps, web platforms and custom digital ideas for wellbeing, education, family life, labor rights and business services.
For privacy purposes, Sociedad Tecnológica Vitaplay SpA is responsible for the personal data it decides to collect and use across its own websites, applications and services.
Last updated: June 2026.
We process personal data under applicable Chilean law, including Law 19.628 and the amendments introduced by Law 21.719, whose entry into force is scheduled for December 1, 2026.
We apply legality, purpose limitation, proportionality, quality, accountability, security, transparency, information and confidentiality principles. We request only what is needed and explain how it is used.
We collect only the information needed to operate an app, answer a request or provide support. Depending on the product, this may include:
We do not request national ID numbers, bank details, payment cards, identity documents or full names through this website. If a future feature needs additional data, it will explain that before requesting it.
We use information to provide, personalize, maintain and improve our applications and services. We may also use it to answer contact, support, deletion, security or legal requests.
We do not sell, rent or commercialize personal data or confidential information, and we do not provide user or client information to third parties for advertising purposes.
Some products may involve emotional, wellbeing, mental-health, personal-habit, family or other sensitive information voluntarily provided by the user. We handle this information with special care and confidentiality.
When an app is designed for local storage, sensitive records remain on the user's device and are not stored on VitaPlay Tech servers. Any action that sends, exports, backs up, synchronizes, shares or processes information outside the device must be initiated or approved through a clear user action.
Our wellbeing and personal-support apps are tools for guidance, support, tracking and self-care. They are not diagnosis, treatment, medical advice, therapy or emergency care. In a crisis, contact local emergency services or a qualified health professional.
We do not share sensitive data with employers, insurers, commercial entities or public institutions without consent, unless required by applicable law or court order.
We prioritize the user's phone or device as the main place to store and control personal information, particularly sensitive content. This reduces unnecessary exposure.
When an app requires synchronization, backup, authentication, artificial intelligence, support, notifications or cloud functionality, some data may be processed by private servers or technology providers with restricted access and reasonable security measures.
Users can delete local information through the options available in each app or request help at support@vitaplaytech.com.
When processing is based on consent, consent must be freely given, specific, informed and unambiguous. For sensitive data, we seek express authorization through an in-app confirmation or equivalent technology.
Consent may be withdrawn where applicable. Refusing an optional action may limit that feature, but will not authorize a different use of the data.
Applications may use external providers for infrastructure, authentication, storage, artificial intelligence, email, technical analytics, error diagnosis or notifications. These providers may include Firebase/Google, OpenAI or other cloud providers depending on the product.
Providers may process information only to deliver the relevant technical service. They are not authorized by VitaPlay Tech to sell or use personal data for unrelated purposes.
This website's contact form opens the user's email client to send a message to support@vitaplaytech.com. The website does not itself store a copy of the form in a web database.
We use email data to answer the request, coordinate a commercial conversation or provide support. Please do not send sensitive, medical, banking or identity-document information through the contact form.
You may request access, correction, deletion, objection, portability or blocking of your personal data where applicable. Write to support@vitaplaytech.com with your name, associated email, app or service and request type.
Our applications are not intended to intentionally collect information from children under 14 without authorization from a parent, legal representative or responsible adult.
If an app may be used by teenagers, processing sensitive data from teenagers under 16 requires the authorization of a parent, legal representative or person responsible for their care, subject to applicable law. A responsible adult may request review or deletion by email.
We retain data while it is needed to operate an account, app, service, support, security or contractual relationship. When it is no longer needed for the stated purpose, we seek to delete or anonymize it.
Some information may be retained longer when required for legal, accounting, contractual, security, fraud-prevention or rights-defense reasons, with use limited to that purpose.
Business information, processes, documents, users, flows, credentials, integrations, databases, designs and strategies provided by a client are treated as confidential. We do not disclose them without authorization, except where legally required or technically necessary for the contracted service.
We may update this policy because of legal, technical, operational or product changes. The current version will be available on this page. When a change materially affects data processing, we will seek to communicate it through available channels where appropriate.
For privacy questions, support, deletion or rights requests:
Sociedad Tecnológica Vitaplay SpA
Valparaíso, Chile
support@vitaplaytech.com